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Purple Panda Supplies Ltd Shipping Policy

Last Updated on 27/08/2024

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below you will find the general details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship within United Kingdom.
  • Future Expansion: Expansion to other shipping areas is being considered.

POSTAGE COSTS

  • Within United Kingdom: £2.99 excluding VAT (£3.59 including VAT) on all orders.
  • No Hidden Costs: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1 business day, Monday to Friday.
  • Last Order Time: 5pm GMT.
  • Weekend Orders: Orders placed over the weekend will be processed the next business day.

TRANSIT TIME

  • Expected Delivery Time: 1-5 business days.
  • Working Days: Shipments take place from Monday to Friday.
  • Notes: Delivery times are estimates and may change due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via UPS.
  • Insured Shipments: All shipments are insured. In case of loss or damage during transit, please contact our customer service.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimise our environmental footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track your Order: You can track your order via our website. Simply login to your account and navigate to the orders page, locate your order and click the tracking link to see the status of your order.
  • Questions: Our support team is ready to help with any questions about tracking your order.

PROCEDURE FOR MISSING ITEMS

  • Reporting Missing Items: Please contact our customer service at [email protected] within 24hours of receiving your package.
  • Solution: We will resolve the problem as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30days of receiving your order. See more information at Returns & Refunds.
  • Return Policy: Items must be returned unused, undamaged, and in original packaging. Personalised items cannot be returned.
  • Costs: The costs for returns are at the expense of the customer, unless the item is defective or not as described. In such cases, Purple Panda Supplies Ltd will cover the return shipping costs.
  • Refunds: Refunds will be processed within 5 days of receipt of the return and will be credited back to the original method of payment.
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