Cancellation Policy

Immediate Cancellation

• 24-Hour Window: You may cancel any order prior to despatch, order cut-off times are Monday-Friday at 5PM GMT.
• How to Cancel: To cancel an order, please contact our customer service immediately at [email protected] or call us at 0161 394 0066. Provide your order ID and contact details to expedite the process.

Post-24-Hour Cancellations

• If your order has not yet shipped and it's beyond the 24-hour window, you may still request a cancellation by contacting us. We will do our best to accommodate your request, but processing may have progressed to a stage where cancellation is not feasible without incurring costs.

Cancellation After Shipment

• Policy: Once an order has been shipped, it cannot be canceled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.
• Procedure: Upon receipt of the shipped item, initiate a return by contacting our customer service as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.

Warranty

• Different manufacturers have different warranties. Please check the warranty information provided in the product details. If you receive a damaged item, the warranty won't cover it unless it is reported within 30 days.